Checklist:

Write a mission statement that makes client happiness job one.

Have staff create and commit to list of ways to make clients feel good.

What can you do to make the client the most important person in the room?

Is the bathroom easily available and pleasantly appointed?

Are the magazines chosen to fit client tastes?

Is your seating comfortable?

Is music available? Was it chosen for the client or the receptionist?

Is the hospital obsessively clean?

Is the hospital obsessively well-ordered?

Do you religiously honor appointment times?

Do the doctors explain their examinations in detail?

Do the doctors look the clients in the eye?

Are telephone on-holds less than one minute?

Are all clients addressed by name?

Are all clients called after every procedure?