How good is your client service? Here is a checklist you can use to measure the quality of your service and to use as a staff training tool to improve that service.
Donald Erceg is the owner of VETMARK: The Veterinary Marketing Company. He has over forty years experience in marketing, fifteen years experience in marketing veterinary hospitals and is a recognized national and international speaker at veterinary conferences. He can be reached through this blog or www.vetmark.com
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